DISPATCHDispatch — Emergency HVAC Services / Est. 2009
Your emergency is nota sales opportunity.It’s a promise we answerin under 60 minutesor we don’t chargethe dispatch fee.
24/7
Always available
<60 min
Avg. response time
14 yrs
In the field
100%
Licensed & bonded
“It was 11 PM, Christmas Eve, and my 80-year-old mother's heat just stopped. The thermometer inside read 48°F. I didn't know who else to call.”
Margaret Kowalski, Naperville, IL
Single-family home, 1970s construction. Oil-fired furnace, 22 years old. Outdoor temp: 14°F.
Completion Ticket — Signed
Technician
Darnell Hutchins — EPA 608 Certified
Repair Performed
Replaced cracked heat exchanger section, installed new Honeywell ignitor module, tested combustion output at 98.2% efficiency.
Outcome
Heat restored in 37 minutes. No dispatch fee — we ran 4 minutes over the 60-minute window.
“It was the third week of August. The compressor on Building C went out at 6 AM. By 9, I had 12 tenants texting me and one threatening to call the city. Indoor units were reading 91°F.”
Priya Venkataraman, Regional Manager — Cornerstone Properties
48-unit residential complex, three buildings. Central air, Carrier 5-ton rooftop units. Ambient temp: 97°F.
Completion Ticket — Signed
Technician
Tomás Reyes & Kevin Okafor — NATE Certified
Repair Performed
Emergency compressor bypass, refrigerant recovery and recharge (R-410A, 8.4 lbs), contactor replacement. Full compressor swap scheduled.
Outcome
Building C cooled to 76°F by 11 AM. Zero code violations. Tenant escalations resolved same day.
“Our server room hit 89°F at 2 AM. The backup unit failed. I smelled something — I didn't know if it was electrical or gas. I had $400K of equipment and no idea what was happening.”
James Osei, Owner — Meridian Data Services, Chicago, IL
Commercial server room, 600 sq ft. Redundant mini-split system, one unit failed. Suspected gas odor noted.
Completion Ticket — Signed
Technician
Sandra Mbeki — NATE + EPA Universal Certified
Repair Performed
Combustion analysis (clear), failed capacitor identified and isolated, Daikin mini-split bypass, deployment of 2-ton portable unit from service vehicle.
Outcome
No data loss. No equipment damage. Gas concern ruled out in 26 minutes. Server room at operating temp by 3:38 AM.
The Emergency HVAC Prep Checklist
A practical PDF guide to seasonal HVAC failure prevention — written by our lead technicians from 14 years of emergency calls. Filter changes, thermostat checks, refrigerant signs, and the five things to do before you call anyone.
- Furnace pre-winter inspection checklist (12 items)
- AC pre-summer startup sequence
- Warning signs that mean call now vs. wait until morning
- What to tell the dispatcher to cut response time
No spam. One email. Immediate download.